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Important informations:

Cancellation policy

The payment of a deposit is required (excluding tourist tax and optional services) no later than 3 days from the date of confirmation of the reservation.If the deposit is not received by the dates indicated, the reservation is void. The same goes for the balance. In case of non-payment of the balance, the reservation will be canceled. The amount of the deposit is 30% of the amount of the stay up to 3 nights, while for longer stays 50% of the total amount. As required by the civil code in art. 1385, will not be returned in case of cancellation or non-presentation.
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Accepted payment methods: bank transfer and credit card.
The balance of the reservation must be paid on arrival.
Any extras must be paid before departure.
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For payments by bank transfer we indicate the following data:
‍Bank Transfer Donna Carmela srl
Crédit Agricole
BIC CRPPIT2P527
IBAN: IT84P0623003557000057635346
Send the copy of the receipt of the bank transfer via email: penthouse.donnacarmela@gmail.com.indicating the date of your reservation and the telephone number the email address, later and in a very short time, you will receive confirmation.

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Pre-authorization:
‍Penthouse Donna Carmela reserves the right to check the validity of the credit card before the arrival of the customer by requesting a pre-authorization from the membership circuit. With the pre-authorization Penthouse Donna Carmela, the temporary availability of the total amount of the stay, or part of it, is guaranteed to ensure that the credit card is valid. NO AMOUNT IS DRAWN OR CHARGED.

The pre-authorization expires automatically after 20 days from the requested date and the amount is released. In the event of a negative outcome, the customer will be notified and the reservation will be canceled automatically.In this case Penthouse Donna Carmela will have no obligation towards the customer.
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Extension of the stay:
‍The extension of the stay requires an additional reservation, and is subject to availability and / or rate changes.